Introduction to Instance

The ServiceNow UI has four main sections:
  • Banner
  • Application navigator
  • Content Frame
  • User Menu 
The banner contains the logo, user menu, and global navigation controls.
The banner has the following components:
  • User Menu: Contains the following:
    • Profile: Current user profile
    • Impersonate User: Lets system administrators view the UI (for example, lists and forms) as the selected user. Impersonating is useful when testing permissions or customizing the UI for a user's role.
    • Elevate Roles: Lets system administrators apply the admin security role for the current session. Some features require this role.
    • Logout: Log out of the instance
  • Toggle Connect Sidebar:Used to toggle Connect Chat real-time messaging on/off
  • Help Provides links to What's New and User Guide, and lets you search product documentation
  • Global search: Search for text in all ServiceNow applications
  • Gear icon: Allows users to define their system settings.
The Application navigator provides access to all ServiceNow modules and applications. There are three tabs in the application navigator to help you easily locate modules and frequently accessed applications

Selecting a module opens the page, list, or form in the content frame.

The content frame displays the page that is selected in the application navigator, for example:
  • Homepage widgets
  • Lists that display records in a table
  • Forms that display a single record
  • Service catalog of items that can be ordered
  • The Live Feed social application with posts and other shared content
  • Knowledge base articles