Impersonating a User:
This is used to test to see what a specific user has access to.Click the drop-down arrow in the User Menu, and select Impersonate User to search for a user.
Lists in ServiceNOW:
Lists in ServiceNOW are tables, where we can directly edit the row by double clicking on them (Inline table editing).To open the row/record as a form, click on the ( i ) on the start of the row. This opens the record in a form.
Configuring and personalizing lists:
Lists can be configured for all users or personalized by the current user.
- To configure, right-click in the column header and select .
- To personalize, click the gear icon in the top left.
Searching lists
The Go to search above the list lets you select a field and a string to
search for. Wild cards include:
- Contains: *mySearchString
- Starts with: mySearchString
- Ends with: %mySearchString
- Does not contain: !*mySearchString
- Equals: =mySearchString
- Does not equal: !=mySearchString
Searching by column
Right-click in any cell to show matching values or to filter out the value. Date fields also
let you Show Before and Show After.
Alternatively, you can click the looking glass icon to open the column search fields.
